Explore industry-leading fuel dispensers across the Europe, from precision-engineered fuel dispenser pumps built for high-volume reliability to automated fuel pumps that integrate payment, monitoring, and digital media. Dover Fueling Solutions® (DFS) delivers proven Tokheim® and Wayne® technology to forecourts, helping retailers maintain uptime, accuracy, and a connected customer experience.
Additionally, our Tokheim and Wayne dispensers are Hydrotreated Vegetable Oil (HVO) ready from the factory!
“Most fuel retailers overlook the importance of the customer journey, which, if executed well can reveal opportunities for business improvement, increased customer satisfaction, and enhanced brand loyalty. If retailers commit to optimising their customers journey, long-term, happy, and satisfied customers will return time and time again,” said Kurt Dillen, DFS VP & GM, Commercial EMEA & SAL
“There is a real opportunity for retailers to provide an outstanding customer experience, whether that’s through reliable equipment, additional services or facilities, technology, or loyalty schemes that really make a difference – the opportunities are endless if retailers are willing to adapt their fuel sites to meet the consumer demands of today,” said Soren Powell-Holse, DFS Senior Sales Director, Europe & KA
Based on a survey of 1,200 consumers across the UK, France, Germany, and the Netherlands, the report explores the factors that most influence forecourt station choice, from price and cleanliness to access to multi-energy options.
It highlights how forecourts are evolving from simple refuelling stops into multi-purpose destinations, and how, well-managed facilities are influencing brand loyalty and driving a new standard for customer experience.