Texol Energies Nakawa Upgrades to Wayne Helix Fuel Dispensers

AT A GLANCE

Customer Name

Texol Energies

Location

Nakawa, Kampala, Uganda.

Challenge

Frequent breakdowns and inconsistent performance from their previous fuel dispensing equipment.

Solution

To upgrade all fuelling infrastructure with Wayne Helix^® fuel dispensers.

Results

Improved customer service, due to faster and more reliable refuelling, coupled with enhanced operational efficiencies and a significant reduction in equipment downtime at the Texol Nakawa station.

Primary Choice Factor

The decision to upgrade to Wayne Helix dispensers was driven by their durability, ease of maintenance, and strong local support from PumpTech Limited. In addition, the excellent reputation of Dover Fueling Solutions^® (DFS).

Customer Quote

"After upgrading to the Wayne Helix pump, we've seen a dramatic improvement in uptime and customer satisfaction. It's been a game-changer for our Nakawa operations."
— Dickson, Station Manager, Texol Energies Nakawa.

Texol Energies, a key player in Uganda’s fuel retail sector, faced persistent challenges at its Nakawa station due to aging and unreliable fuel dispensing equipment. Frequent breakdowns not only disrupted operations but also eroded customer trust and increased operational costs.

Recognising the need for a long-term solution, Texol Energies turned to PumpTech Limited for a reliable upgrade. After evaluating several options, the Wayne Helix fuel dispenser stood out for its rugged build, intuitive interface, and smart diagnostics that simplify maintenance. The installation was completed swiftly with minimal disruption to daily operations.

Since the upgrade, the Texol Energies Nakawa site has reported a marked improvement in service delivery, with faster fuelling times and virtually no unplanned downtime. The station has also benefited from reduced maintenance overheads and improved staff productivity.

This successful deployment reinforces the importance of investing in quality equipment and reliable partners. With Wayne Helix dispensers, Texol Energies is now better positioned to serve its customers efficiently and grow its footprint in the region.

"After upgrading to the Wayne Helix pump, we've seen a dramatic improvement in uptime and customer satisfaction. It's been a game-changer for our Nakawa operations." — Dickson, Station Manager, Texol Energies Nakawa