New head of North America Sales, Marc Daft, has taken his fair share of risks opening new doors during his professional journey. Having recently stepped into leading one of DFS’ largest sales teams, Marc leans on his ability to build relationships and promote growth. We sat down with Marc to find out more on who he is as a leader, a peer, and what he’s excited about to come.

Will we see more euro-centric manufacturers committing to hydrogen vehicles? Will EMEA countries transition from having hydrogen-fueled vehicles concentrated in the transport and logistics sector to the everyday motorist?

DFS held its 2024 User Conference in Austin the week of March 25, and this year’s theme was “Accelerate: Full Speed Ahead”.

In this article, we explore the inside of the new Tokheim Quantium®, Wayne Helix® and Wayne Century™ 3 fuel dispenser ranges – available in Europe, the Middle East and Africa – to highlight the importance of high-quality core components and what fuel retailers need to know before they invest in a fuel dispenser.

EV charging experts Dover Fueling Solutions® (DFS) explore the different experiences of EV drivers across Europe, as consumers aim to reduce costs and their carbon footprint.

We also share a handy guide for EV charging amidst cost-of-living concerns.

As a fuel retailer or service station owner, it goes without saying that dispensers are one of the most important pieces of equipment you have on site. Not only must the dispenser be easy to use by the motorist, it must also operate safely and efficiently, as well as measure out fuel accurately without risk of tampering or fraud. Not only to protect your customers but also to protect the longevity of your fuel business.

It’s been another year of exciting evolution in the fuel and convenience retail landscape, driven by emerging solutions and shifting consumer preferences. At Dover Fueling Solutions® (DFS), we aim to help retailers stay at the forefront of the fueling industry, and 2023 was no different. In this article, we explore some of the biggest 2023 highlights for DFS markets.

Choosing the right fuel dispensers can have significant impact on a site’s success. While greater return on investment can actually be easier today, find out how you can plan for getting the most out of your fuel dispensers.

The festive season means an increase in deliveries around the world as everyone gets ready for arguably the biggest gift-giving occasion of the year. With the amount of deliveries skyrocketing, it means the emissions of vehicles used to deliver them also see increased numbers, which resulted in last December seeing emissions double compared to normal months.

As Europe moves towards its decarbonization targets with sales of internal combustion engine (“ICE”) cars being banned between 2030 and 2035 and alternative fuels no longer optional, station owners are pausing to reimagine the future of the forecourt.

Recently Dover Fueling Solutions® (DFS) ran a wetstock monitoring proof of concept (POC) across 10 stations for 6 months. Although tank performance across all stations was within legal tolerance, DFS uncovered many previously unseen issues. This included identification of actual losses of fuel equating to 66K litres per year!

Many successful c-store retailers have expanded to include private label fuel brands, yet there are opportunities in the forecourt and beyond fuel itself to build a successful private label strategy with multimedia screens built into the Anthem UX® platform on the Wayne Ovation® fuel dispensers. Here are a few key multimedia tactics for captivating customers, enhancing brand awareness and driving private label sales.

With the new Tokheim Quantium®, Wayne Helix® and Wayne Century™ 3 fuel dispenser ranges, – available in Europe, the Middle East and Africa – every detail is taken into consideration to minimize site downtime and installation costs, making the process (and cost) of change as streamlined as possible.

As a dispenser ages, it is more prone to the negative effects of wear and tear, inevitably needing parts to be replaced at some point to maintain peak forecourt efficiency; however, not all retailers are in a position to buy a brand-new dispenser, particularly if only one part of the dispenser needs to be replaced.

In our second annual Future of Fueling report, we surveyed consumers to better understand what they’re looking for from their fueling experiences. Understanding consumer behavior and expectations is critical to the success of fuel and convenience retailing, so we set out to answer questions like, Does the quality of a consumer’s experience matter when they’re choosing a place to fuel up? What kinds of technology or services do consumers truly appreciate? The results may surprise you.

Technological advancements, changes in consumer behavior and new trends within the fuel retail industry are all reasons why today’s forecourt owners need to look beyond investing in products and solutions that only perform well on their own, and instead, create a forecourt equipped with products and solutions that work well with each other. By doing so, the forecourt becomes connected. But what exactly do we mean by connectivity?

Despite the move towards decarbonization, internal combustion engine (ICE) vehicles are still prevalent in most markets and, according to some reports, will be in use long after 2030. However, motorists continue to embrace greener transport, with many drivers considering which clean fuel is best for them, while fuel retailers are wondering which investment is best for business. With so much change, why is replacing conventional fuel dispensers so important?

A little unconventional marketing and assistance from the newest in ordering and advertising technologies – designed with consumer behaviors in mind – can help speed up conversions and solidify a site’s success.

Approximately 477,000 electric vehicles (EVs) are currently being used in the United Kingdom (UK). With the current rise in climate change warnings and the ongoing cost-of-living crisis, it is no wonder people are choosing to jump from their traditionally fueled cars to EVs. Here, we discuss some of the benefits of using EVs, from financial to environmental.

While society and unforeseeable events can play a huge role in shaping and creating how businesses operate, it’s important to remember that for most fuel retailers, it’s in their ‘nature’ to innovate and look for opportunities that could keep them one step ahead of the competition.

As motorists continue to embrace greener transport, many drivers will be considering which clean fuel is best for them. For fleet managers and sustainability directors, many will be wondering which is best for business? We drill down into the data and review what your fuel of the future might look like.

DX Power™ connects electric vehicle (EV) chargers into the forecourt systems, seamlessly – offering fuel retailers additional payment options, increased visibility into their sales and forecourt operations while providing customers with a unified consumer experience. The important question is: are you aware of what this flexible and effortless payment bridge is capable of?

NACS found an average of only 30-40% of fuel customers make the short walk into the c-store. DFS' uniquely innovative dispenser technology can help you stay competitive in a cutthroat c-store retail landscape. Learn how you can connect with and acquire new customers using DX Promote® on Anthem UX® and AX12™ Enhanced equipped dispensers.

The climate change effects, pollution costs, and environmental awareness are driving towards alternative solutions to diesel and petrol vehicles in recent years, so clean energy fueling choices are gaining popularity. One possible solution is the use and integration of hydrogen, particularly for long-haul, heavy-duty vehicles and other commercial transport.

Kendra Keller was recently named Executive of the Year by the Austin Regional Manufacturers Association. We sat down with Keller to learn more about her leadership style, the challenges 2022 posed, and what she’s most looking forward to this year.

Today, we’re living in a society where the focus on environmental protection and the cultivation of a more sustainable future are ever present. The fuel industry, in particular, has come under scrutiny in recent years, with people looking to business leaders to make drastic changes to their day-to-day operations in order for them to provide more accessible, eco-friendly solutions for global transportation.

Climate change is seen to be a serious problem for an enormous 93% of EU citizens. As such, it is important to know how you can reduce your carbon footprint and help the environment without compromising convenience. Here, we explore the increasing emergence of EVs and the truth you need to know behind those common misconceptions.

As electric vehicles (EV) charging emerges as the new norm, gas station owners should prepare for the future. In doing so, they should consider how they might expand their c-store offerings to deliver the immersive experience consumers seek. By acting now, station owners can meet consumer demand and keep up with trends shaping the fueling industry’s future.

As the world tries to balance the ever-growing global need for more energy alongside decarbonization to improve sustainability within the transport sector, is your fuel business ready to take on the new opportunities it brings?

DFS is embracing technology, sustainable developments and innovation to help you move beyond today’s industry limits. Follow along for our most recent offerings presented at NACS and now available to you in the North America market.

As we move forward, Liquified Natural Gas (LNG) will become one of the mainstream fuels for heavy-duty transport – even more so for the fully sustainable variant bio-LNG – within the fuel and convenience retail industry. It’s an essential part of the decarbonized energy mix, next to hydrogen and electricity, for the transport sector. So, why aren’t there more LNG stations, and why aren’t new LNG powered vehicles being registered by fleet owners?

We sat down with Raf Tormans, DFS Senior Manager, Product Management, to find out how Prizma can help retailers advance their business with a broader spectrum of payment options, fuel types, connections and profits.

Does Anthem UX® platform deliver on its promise of driving incremental sales results? With over a year on the market, we can confidently say yes. Read on for real-world examples of how Anthem UX® platform paired with DX Promote® is helping convenience retailers increase revenue and secure customer loyalty.

DFS recently launched a new fuel dispenser portfolio packed with our industry leading technology. We sat down with Soren Powell-Holse, DFS’ Director of Product Marketing (EMEA), to discuss these new ranges in more detail and their future within the fuel and convenience retail industry.

Wondering whether you’ve done all you can to protect and future-proof your business from hackers and criminals? We conducted an in-depth interview with Annika Birkler, Senior Product Manager for Connectivity at DFS, and Courtney Hamby, Sales & Support Manager at AvaLAN (a DFS company), to understand how networking decisions impact everything from user experience to station security.

Plans are rolling out on the first-ever national EV charging network, and it's an enormous opportunity for c-stores to build a strong foothold in the market while offering superior customer experiences.

The theme of this year’s Dover Fueling Solutions® (DFS) User Conference was ‘No Limits.’ Over three action-packed days, thought leaders and attendees discussed the limitless potential of technology and how to harness it to boost profit, enhance customer experiences and drive customer loyalty.

Peter van Nauw, Sr Product Management Director, EMEA, shares his thoughts on how Dover Fueling Solutions® is Driving the Evolution of the Customer Experience.

Jen Threlkeld, Sr. Product Marketing Manager, North America, shares her thoughts on the trends that will shape the fueling industry in 2022.

We sat down with Lise-Lotte Nordholm, DFS’ vice president of dispenser engineering and new product development, based in Sweden, and Jorg Raven, LIQAL’s founder and CEO, located in the Netherlands, to discuss all things clean energy and its future within the fuel and convenience retail industry.

Dave Lacaille, Dover Fueling Solutions® (DFS), joined Ed Kammerer, OPW Retail Fueling, in a podcast with marketing firm DeanHouston+ to discuss the value of live trade shows in the fueling industry. Both experts in fueling and convenience store solutions, Dave and Ed offered unique insights on the 2021 PEI Convention at the NACS Show, as well as the future of industry trade shows post-COVID.