Streamline Your Fuel Retail Business with DFS

August 4, 2025

When it comes to fuel retail, every penny counts and by streamlining operations retailers have the potential to make some BIG savings – if the right products and solutions are in place.

In this article we’ll drill down into how retailers can streamline their fuel retail business, make long-term savings, and enhance the overall customer experience with Dover Fueling Solutions^® (DFS) products and solutions.

Real-Time Visibility

Management of below ground activities is just as important, if not more, than above ground activities when it comes to a fuel retail site. Asset management is key to achieving big savings and trusted solutions that provide accurate, real-time data in relation to fuel stocks, are the cornerstone for long-term savings.

DX Wetstock^® is designed to locate and identify instances of fuel loss for fuel retailers and fleet operators. The solution collects and processes real-time data from a variety of sources, so retailers can quickly reconcile any fuel discrepancies down to the gallon or litre, to lower operational costs. This solution also helps retailers to save money through early detection of fuel losses caused by issues such as leaks, fraud, theft, and meter drift.

By combining DX Wetstock with our suite of automatic tank gauging (ATG) products and solutions, retailers can centralise site management, obtain precise inventory reconciliation and loss prevention analysis to provide an even higher level of fuel management capabilities and keep a tighter grip on cost savings.

Durable Dispenser Equipment

Dispensers are arguably one of the most important pieces of equipment on a fuel site – clean energy dispensers and electric vehicle (EV) chargers included. In fact, the need for efficient and reliable retail technology is more pressing than ever.

Aging, slow, or “out-of-order” dispensers and faulty payment systems can cause congestion, queuing, and increased consumer frustration – all of which can damage a sites reputation and encourage customers to go elsewhere, not to mention mounting maintenance costs and loss of potential profit for retailers. In-operational dispensers do not generate revenue and one less available dispenser on the forecourt can have a significant impact on customer footfall – both on the forecourt and in the c-store.

Although a substantial investment, new dispenser equipment can help retailers make long-term savings. The Tokheim Quantium^®, Wayne Helix^®, and Wayne Century^® 3 fuel dispenser ranges offer exceptional reliability, accurate fuelling, enhanced safety, and low total cost of ownership (TCO).

Less breakdowns equal less maintenance callouts, which ultimately means more cost savings for retailers. Operational dispensers are also key revenue generators for fuel sites, so the more dispensers in operation, the more likely a fuel site can turn a profit.

Precise Payment

Prizma makes on-site and remote control easy and enables retailers to optimise the customer experience, which can ultimately lead to increasing site profits. The ability to remotely drive updates to a single site or to hundreds of sites simultaneously, through Prizma Cloud Services, provides a significant time saving and ensures sites are always updated with the latest retail items and pricing.

Retailers can also significantly reduce costs and enhance operational efficiencies through digital receipts, as merchants can cut down on expenses related to paper, transportation, and the ongoing maintenance of printer hardware, particularly in outdoor settings. While the cost of receipts may appear minimal on a per-unit basis, the cumulative effect over time—especially when considering high transaction volumes—can result in significant savings.

Integrated payment terminals – such as Tokheim Crypto VGA^® OPT (Outdoor Payment Terminal) and Crypto VGA^® DIT (Dispenser Integrated Terminal) – make payment faster and easier for customers, without staff being required on site. Certified in accordance with the latest PCI approvals, these solutions incorporate a set of robust, anti-fraud mechanisms to ensure payment is constantly secure allowing a fuel station to be successfully unmanned, if required.

Reliable Retail Automation

With the help of technology, monotonous, time-consuming, and manual tasks are now a thing of the past. In settings like retail and hospitality, consumers are familiar with self-checkout and order kiosks, making fuel site adoption not only practical but expected.

The DFS Self-Checkout Kiosk helps reduce queues, shorten transaction times, and ease staffing pressure during busy periods. It makes the overall experience quicker, allowing consumers to continue their day with minimal interruption.

When it comes to made-to-order food and beverage transactions, the DFS Order Kiosk^™ powered by FLYX improves flow and provides retailers with upselling opportunities without slowing down the front counter. Sites using the system have seen basket sizes increase by up to 26%.

Both solutions also require minimal employee involvement, meaning staff can be utilised in other areas to improve business efficiencies and customer service activities.

Manageable Maintenance

Remote diagnostics and management (RDM) is a relatively new solution, which will revolutionise the fuel retail and convenience industry.

RDM by DFS is an additional dispenser module, which allows retailers to collect data and perform remote monitoring, management, diagnostics, and troubleshooting through DX Monitor^®, across an entire fuel site. RDM by DFS provides retailers with the ability to drive operational efficiencies by enabling real-time monitoring of equipment and reducing costs through its proactive maintenance features.

This solution also allows retailers to enhance customer service and satisfaction on the forecourt, as RDM by DFS facilitates rapid response to specific needs or issues related to forecourt equipment. When examining the impact of RDM by DFS on forecourts, it can prevent 1 in 3 service callouts by avoiding unnecessary dispatches of field technicians.

Not only does RDM by DFS help retailers reduce maintenance costs and boost dispenser efficiency, its proactive monitoring minimises downtime and enables retailers to resolve issues before they escalate into major disruptions, improving operational efficiency and customer satisfaction.